Customer Support & Help Center

Need assistance with ClawMachineSim? Our dedicated support team is here to help Australian players with any questions, technical issues, or account concerns.

Get in Touch

Multiple ways to reach our support team for the fastest assistance.

Email Support

contact@clawmachinesim.com

Response within 24 hours

Phone Support

+61 2 8088 9112

Mon-Fri 9AM-6PM AEST

Live Chat

Available in-app

Mon-Sun 8AM-10PM AEST

Send us a Message

Fill out the form below and we'll get back to you as soon as possible.

Frequently Asked Questions

Quick answers to common questions about ClawMachineSim

Getting Started

How do I download ClawMachineSim?

ClawMachineSim is available on the App Store for iOS devices and Google Play Store for Android devices. Simply search for "ClawMachineSim" or visit our download page for direct links.

Is ClawMachineSim free to play?

Yes! ClawMachineSim is free to download and play. We offer optional in-app purchases for coins and premium features, but the core game experience is completely free.

Do I need an internet connection to play?

While you can practice in offline mode, an internet connection is required for multiplayer tournaments, leaderboards, daily challenges, and syncing your progress across devices.

Gameplay

How do I improve my grabbing technique?

Focus on timing and positioning! Wait for the claw to be perfectly centered over your target, consider the prize's weight and shape, and use the practice mode to hone your skills without spending coins.

What happens to prizes I win?

All prizes are virtual and added to your collection within the app. You can view your collection, track rare items, and show off your achievements to other players.

How do tournaments work?

Tournaments are timed competitions where players compete for the highest score. Entry may require coins or be free for daily events. Winners receive exclusive prizes and leaderboard recognition.

Technical Support

The app crashes or freezes. What should I do?

First, try closing and reopening the app. If issues persist, restart your device and ensure you have the latest app version. Contact support if problems continue.

I lost my progress. Can it be recovered?

If you were logged into your account, your progress should sync automatically. Try logging out and back in. If you weren't logged in, unfortunately, local progress cannot be recovered.

How do I transfer my account to a new device?

Simply log into your ClawMachineSim account on your new device using the same credentials. All your progress, prizes, and achievements will sync automatically.

Account & Security

How do I change my password?

Go to Settings > Account > Change Password. You'll need to enter your current password and create a new one that meets our security requirements.

Is my payment information secure?

Yes, we use industry-standard encryption and secure payment processors. We never store your full credit card details on our servers.

How can I enable two-factor authentication?

Navigate to Settings > Security > Two-Factor Authentication. Follow the prompts to set up 2FA using your email or authenticator app for enhanced account security.