Customer Support & Help Center
Need assistance with ClawMachineSim? Our dedicated support team is here to help Australian players with any questions, technical issues, or account concerns.
Get in Touch
Multiple ways to reach our support team for the fastest assistance.
Office Address
Live Chat
Available in-app
Mon-Sun 8AM-10PM AEST
Frequently Asked Questions
Quick answers to common questions about ClawMachineSim
Getting Started
How do I download ClawMachineSim?
ClawMachineSim is available on the App Store for iOS devices and Google Play Store for Android devices. Simply search for "ClawMachineSim" or visit our download page for direct links.
Is ClawMachineSim free to play?
Yes! ClawMachineSim is free to download and play. We offer optional in-app purchases for coins and premium features, but the core game experience is completely free.
Do I need an internet connection to play?
While you can practice in offline mode, an internet connection is required for multiplayer tournaments, leaderboards, daily challenges, and syncing your progress across devices.
Gameplay
How do I improve my grabbing technique?
Focus on timing and positioning! Wait for the claw to be perfectly centered over your target, consider the prize's weight and shape, and use the practice mode to hone your skills without spending coins.
What happens to prizes I win?
All prizes are virtual and added to your collection within the app. You can view your collection, track rare items, and show off your achievements to other players.
How do tournaments work?
Tournaments are timed competitions where players compete for the highest score. Entry may require coins or be free for daily events. Winners receive exclusive prizes and leaderboard recognition.
Technical Support
The app crashes or freezes. What should I do?
First, try closing and reopening the app. If issues persist, restart your device and ensure you have the latest app version. Contact support if problems continue.
I lost my progress. Can it be recovered?
If you were logged into your account, your progress should sync automatically. Try logging out and back in. If you weren't logged in, unfortunately, local progress cannot be recovered.
How do I transfer my account to a new device?
Simply log into your ClawMachineSim account on your new device using the same credentials. All your progress, prizes, and achievements will sync automatically.
Account & Security
How do I change my password?
Go to Settings > Account > Change Password. You'll need to enter your current password and create a new one that meets our security requirements.
Is my payment information secure?
Yes, we use industry-standard encryption and secure payment processors. We never store your full credit card details on our servers.
How can I enable two-factor authentication?
Navigate to Settings > Security > Two-Factor Authentication. Follow the prompts to set up 2FA using your email or authenticator app for enhanced account security.